Legal, Privacy & Terms of Use
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ZettaJoule Energy Storage Pty Ltd ("ZettaJoule", "we", "our" or "us") operates this website to provide information about our energy storage solutions, components and services.
Registered entity and jurisdiction
ZettaJoule Energy Storage Pty Ltd is incorporated in the Republic of South Africa. Unless otherwise stated, references to "we" or "ZettaJoule" on this website refer to ZettaJoule Energy Storage Pty Ltd.
Informational nature of content
The content on this website is provided for general information only. It does not constitute engineering advice, design certification, commercial quotation, or any form of professional advice. Technical information, including datasheets and performance figures, is indicative and may change without notice.
No guarantee of completeness or accuracy
While we aim to keep content accurate and up to date, we do not guarantee that the information on this website is complete, current, or free from errors. You should verify critical technical data and commercial terms with us in writing before relying on them.
Local laws and standards
Our products and solutions may be subject to South African and international standards, grid codes, and safety regulations. It is the responsibility of integrators, installers and end users to ensure compliance with all applicable laws, standards and permitting requirements in their jurisdiction.
Updates to this notice
We may update this legal notice from time to time by publishing a new version on this page. Continued use of the website after changes are posted constitutes acceptance of the updated notice.
Registered entity and jurisdiction
ZettaJoule Energy Storage Pty Ltd is incorporated in the Republic of South Africa. Unless otherwise stated, references to "we" or "ZettaJoule" on this website refer to ZettaJoule Energy Storage Pty Ltd.
Informational nature of content
The content on this website is provided for general information only. It does not constitute engineering advice, design certification, commercial quotation, or any form of professional advice. Technical information, including datasheets and performance figures, is indicative and may change without notice.
No guarantee of completeness or accuracy
While we aim to keep content accurate and up to date, we do not guarantee that the information on this website is complete, current, or free from errors. You should verify critical technical data and commercial terms with us in writing before relying on them.
Local laws and standards
Our products and solutions may be subject to South African and international standards, grid codes, and safety regulations. It is the responsibility of integrators, installers and end users to ensure compliance with all applicable laws, standards and permitting requirements in their jurisdiction.
Updates to this notice
We may update this legal notice from time to time by publishing a new version on this page. Continued use of the website after changes are posted constitutes acceptance of the updated notice.
By accessing or using this website, you agree to be bound by these Terms of Use. If you do not agree, you must not use this website.
1. Permitted use
You may browse the website, download datasheets, and use the information for the purpose of evaluating ZettaJoule’s products and services or planning potential projects with us. You must not use this website for any unlawful purpose or in a way that could damage, disable, overburden or impair the website or our infrastructure.
2. Intellectual property
Unless otherwise indicated, all content on this site, including text, diagrams, images, logos and software, is owned by ZettaJoule or licensed to us. You may not copy, reproduce, modify, distribute, or create derivative works from any part of this site without our prior written permission, except as reasonably required for internal evaluation and project planning.
3. No engineering or design warranty
Any technical information, sizing tools, example schematics or guidance made available on this website are generic in nature and do not take into account your specific system configuration, safety requirements, or regulatory environment. They must not be used as a substitute for detailed engineering design, risk assessment, standards compliance or certification by appropriately qualified professionals.
4. Limitation of liability
To the fullest extent permitted by law, ZettaJoule will not be liable for any direct, indirect, incidental, consequential, or special loss or damages arising from or in connection with your use of this website or reliance on its content. This includes, without limitation, loss of profit, production, data, or business interruption, even if we have been advised of the possibility of such damages.
5. Third-party links and tools
This website may contain links to third-party websites or embed third-party tools (such as analytics). We do not endorse and are not responsible for the content, security, or privacy practices of third-party services. Use of such services is at your own risk and may be governed by separate terms and policies.
6. Changes to the website and terms
We may change, suspend, or discontinue any part of the website at any time without notice. We may also update these Terms of Use from time to time. The version published on this page is the current version and supersedes all prior versions.
7. Governing law
These Terms of Use are governed by the laws of the Republic of South Africa, and you submit to the exclusive jurisdiction of the South African courts in relation to any dispute arising from or in connection with your use of this website.
1. Permitted use
You may browse the website, download datasheets, and use the information for the purpose of evaluating ZettaJoule’s products and services or planning potential projects with us. You must not use this website for any unlawful purpose or in a way that could damage, disable, overburden or impair the website or our infrastructure.
2. Intellectual property
Unless otherwise indicated, all content on this site, including text, diagrams, images, logos and software, is owned by ZettaJoule or licensed to us. You may not copy, reproduce, modify, distribute, or create derivative works from any part of this site without our prior written permission, except as reasonably required for internal evaluation and project planning.
3. No engineering or design warranty
Any technical information, sizing tools, example schematics or guidance made available on this website are generic in nature and do not take into account your specific system configuration, safety requirements, or regulatory environment. They must not be used as a substitute for detailed engineering design, risk assessment, standards compliance or certification by appropriately qualified professionals.
4. Limitation of liability
To the fullest extent permitted by law, ZettaJoule will not be liable for any direct, indirect, incidental, consequential, or special loss or damages arising from or in connection with your use of this website or reliance on its content. This includes, without limitation, loss of profit, production, data, or business interruption, even if we have been advised of the possibility of such damages.
5. Third-party links and tools
This website may contain links to third-party websites or embed third-party tools (such as analytics). We do not endorse and are not responsible for the content, security, or privacy practices of third-party services. Use of such services is at your own risk and may be governed by separate terms and policies.
6. Changes to the website and terms
We may change, suspend, or discontinue any part of the website at any time without notice. We may also update these Terms of Use from time to time. The version published on this page is the current version and supersedes all prior versions.
7. Governing law
These Terms of Use are governed by the laws of the Republic of South Africa, and you submit to the exclusive jurisdiction of the South African courts in relation to any dispute arising from or in connection with your use of this website.
This Privacy Policy explains how ZettaJoule collects and processes personal information when you use this website or interact with us through it. We process personal information in accordance with applicable South African data protection law, including the Protection of Personal Information Act, 2013 (POPIA), and, where relevant, other applicable laws.
1. Personal information we collect
We may collect and process the following categories of personal information:
2. How we collect personal information
We collect personal information when you:
3. Purposes and legal bases
We use personal information for the following purposes:
Depending on the context, our legal bases for processing may include your consent, the performance of a contract or pre-contract steps, compliance with legal obligations, and our legitimate interests in operating and improving our business and services.
4. Sharing of personal information
We may share personal information with:
5. Cross-border transfers
Because we operate in a technical and international context, personal information may be processed or stored in countries outside South Africa. Where we transfer personal information cross-border, we take appropriate steps to ensure that the information remains protected in line with POPIA and other applicable requirements.
6. Data security and retention
We implement reasonable technical and organisational measures to protect personal information against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. We retain personal information only for as long as necessary for the purposes described in this policy or as required by law, taking into account statutory retention periods and our legitimate interest in keeping appropriate records.
7. Your rights
Subject to applicable law, you may have the right to request access to, correction or deletion of your personal information, to object to or restrict certain processing, and to lodge a complaint with a supervisory authority. You may also withdraw consent where processing is based on consent.
8. Contact for privacy matters
If you have any questions about this Privacy Policy or wish to exercise your rights, please use the form in the "Contact for legal and privacy enquiries" section below or contact us via the details on the Contact page, clearly marking your message as a privacy enquiry.
9. Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page with an updated effective date, where relevant.
1. Personal information we collect
We may collect and process the following categories of personal information:
- Contact details such as your name, email address, telephone number and company.
- Professional information such as your role, area of responsibility, and technical interests.
- Project and enquiry information that you choose to provide in forms or emails, including technical requirements and site details.
- Website usage data, such as pages visited, approximate location, device and browser type, and referral source, typically via cookies and analytics tools.
2. How we collect personal information
We collect personal information when you:
- Submit a contact form or support request.
- Request quotations, datasheets or technical information.
- Sign up for newsletters or updates, where offered.
- Place orders via the Components Shop.
- Browse the website, where cookies and similar technologies are enabled.
3. Purposes and legal bases
We use personal information for the following purposes:
- Responding to enquiries and providing technical or commercial support.
- Preparing and managing quotations, orders, deliveries and invoicing.
- Providing after-sales support, warranty handling and safety notifications.
- Maintaining and improving our website, products and services.
- Complying with legal and regulatory obligations, including safety and recall obligations.
- Where permitted, sending you technical updates or marketing communications about our solutions (with the ability to opt out at any time).
Depending on the context, our legal bases for processing may include your consent, the performance of a contract or pre-contract steps, compliance with legal obligations, and our legitimate interests in operating and improving our business and services.
4. Sharing of personal information
We may share personal information with:
- Service providers who assist us with hosting, IT, analytics, logistics, payment processing, or communication services.
- Technical partners and suppliers where needed to address your specific enquiry or support request.
- Regulators, law enforcement or other authorities where required by law or to protect our legal rights.
5. Cross-border transfers
Because we operate in a technical and international context, personal information may be processed or stored in countries outside South Africa. Where we transfer personal information cross-border, we take appropriate steps to ensure that the information remains protected in line with POPIA and other applicable requirements.
6. Data security and retention
We implement reasonable technical and organisational measures to protect personal information against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. We retain personal information only for as long as necessary for the purposes described in this policy or as required by law, taking into account statutory retention periods and our legitimate interest in keeping appropriate records.
7. Your rights
Subject to applicable law, you may have the right to request access to, correction or deletion of your personal information, to object to or restrict certain processing, and to lodge a complaint with a supervisory authority. You may also withdraw consent where processing is based on consent.
8. Contact for privacy matters
If you have any questions about this Privacy Policy or wish to exercise your rights, please use the form in the "Contact for legal and privacy enquiries" section below or contact us via the details on the Contact page, clearly marking your message as a privacy enquiry.
9. Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page with an updated effective date, where relevant.
This website may use cookies and similar technologies (together referred to as "cookies") to support its operation, improve performance, and help us understand how visitors use the site.
1. What cookies are
Cookies are small text files placed on your device when you visit a website. They are widely used to make websites work, or work more efficiently, and to provide information to site owners.
2. Types of cookies we may use
Depending on your browser settings and any consent mechanisms implemented, we may use:
3. Analytics and third-party tools
We may use privacy-conscious analytics tools to measure traffic and usage patterns. These tools may set their own cookies and receive anonymised or pseudonymised usage data. We seek to configure such tools to avoid collecting more personal information than necessary.
4. Managing cookies
You can control cookies through your browser settings or device controls. In most browsers you can choose to block all cookies, to accept only certain types, or to delete cookies when you close your browser. If you block or delete certain cookies, some features of the website may not function as intended.
5. Updates
We may update this Cookies & Tracking section from time to time to reflect changes in technology, legal requirements, or our use of cookies. Any material changes will be described on this page.
1. What cookies are
Cookies are small text files placed on your device when you visit a website. They are widely used to make websites work, or work more efficiently, and to provide information to site owners.
2. Types of cookies we may use
Depending on your browser settings and any consent mechanisms implemented, we may use:
- Strictly necessary cookies required for core site functionality, such as navigation, session management, and security features.
- Performance and analytics cookies to help us understand how the site is used (for example, which pages are visited and how often) so that we can improve its structure and content.
- Functionality cookies to remember certain choices you make, such as preferred language or form values, to provide a better user experience.
3. Analytics and third-party tools
We may use privacy-conscious analytics tools to measure traffic and usage patterns. These tools may set their own cookies and receive anonymised or pseudonymised usage data. We seek to configure such tools to avoid collecting more personal information than necessary.
4. Managing cookies
You can control cookies through your browser settings or device controls. In most browsers you can choose to block all cookies, to accept only certain types, or to delete cookies when you close your browser. If you block or delete certain cookies, some features of the website may not function as intended.
5. Updates
We may update this Cookies & Tracking section from time to time to reflect changes in technology, legal requirements, or our use of cookies. Any material changes will be described on this page.
Key conditions for online component sales
| Topic | Summary of terms |
|---|---|
| Scope of online sales | The Components Shop is intended primarily for professional users, system integrators and technically competent buyers. By placing an order, you confirm that you understand the technical nature and risks associated with the products. |
| Pricing | Prices shown are in the currency indicated on the shop and are exclusive of any applicable taxes unless stated otherwise. We reserve the right to change prices at any time before we accept your order. |
| Orders and acceptance | Your order constitutes an offer to purchase products. A contract is formed only when we confirm acceptance of your order (for example, by email or by dispatching the products). We may decline orders at our discretion, including where stock is unavailable or where we consider the application unsafe or unsuitable. |
| Payment | Payment methods and timing are as displayed in the checkout process. Orders are typically processed only after receipt of cleared funds, unless expressly agreed otherwise. |
| Shipping and delivery | Available shipping options, indicative lead times, and supported delivery regions or countries are displayed during checkout or communicated in writing. Any delivery times are estimates only and are not guaranteed. |
| Risk and ownership | Risk of loss or damage to products passes to you upon delivery to the carrier or, where specified, upon delivery to your nominated address. Ownership passes once we have received full payment. |
| Returns and cancellations | Because many components are safety-critical or application-specific, returns may be restricted. Our detailed returns and cancellation terms (including any applicable inspection periods or restocking fees) are set out in the terms presented during checkout or in separate commercial agreements. |
| Warranties | Products are supplied with the warranty specified in the product documentation or commercial agreement, if any. Unless expressly stated, we do not provide performance guarantees for systems assembled by third parties using our components. |
| Technical responsibility | You are responsible for selecting appropriate products, designing the overall system, and ensuring compliance with applicable standards, regulations and safety practices. Our online resources and datasheets are indicative and do not replace detailed engineering design. |
| Precedence of detailed terms | If there is any conflict between this summary and the detailed terms displayed during checkout or in a signed agreement, the more detailed or specific terms will prevail. |
When to contact us
Use this form if you have questions about:
For general technical support, quotations or project discussions, please use the dedicated forms and details on the Contact page so that your request can be routed to the appropriate team.
- How we process and protect personal information (privacy and POPIA).
- How cookies or analytics are used on this website.
- Terms of use, disclaimers or online sales terms.
- Your rights in relation to personal information we hold about you.
For general technical support, quotations or project discussions, please use the dedicated forms and details on the Contact page so that your request can be routed to the appropriate team.
Legal & privacy enquiry form
